Returns & Cancellations

Returns & Cancellations

Winery

We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer to return the unfinished portion of the original bottle for replacement when possible. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to tastingroom@kivelstadtcellars.com to arrange for the return or replacement of the corked or flawed products.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 707.938.7001 for return instructions.

A restocking fee will be applied to all canceled, refunded orders, or returned.

Wine Club Shipping Orders

If you have a wine club order being shipped to you, please be sure the address is correct and be sure to be available to sign for the package. Our shipping carrier will attempt to deliver your package three times, and after the third attempt, it will return to our fulfillment center. We currently use UPS for all shipping & fulfillment needs so please reach out if you must use FedEx for any order. If you need to reroute your package, contact amber@kivelstadtcellars.com so she can reach out to our fulfillment team to update your order. If you need to reroute across a state line, the order will have to be returned to our fulfillment center and a new order shipped out to the correct address.

Wine Club Cancellation Policy

I verify that I am at least 21 years of age. I understand that in signing I am committing to retain a Family First or a Tap-to-Table Membership for a minimum of 2 shipments or 4 quarterly charges. Early cancellations will result in a fee of $150 that the credit card on file will be charged. All cancellations must be given in writing prior to wine club charge day.

We currently are not able to ship wine to the following states. 

  • Alabama
  • Utah
  • Mississippi

We currently have the following shipping options available, please be aware that weather conditions throughout the year may delay your package in transit. Each option has its own shipping rates applied.

Shipping Deals are as follows.

Standard Shipping Rates are 1-5 Bottles is a $20 flat rate, 6-11 bottles is a $40 flat rate, and 12+ bottles is a $50 flat rate. Shipping is included on any orders over $400+.

For Wine Club Members our Standard Shipping Rates are 1-5 Bottles is a $15 flat rate, 6-11 bottles is a $20 flat rate, and 12+ bottles are included.

Industry Wine Club members are set as Standard Shipping as this wine club is a local, pickup membership.

WineGarten

Some reservations for the WineGarten require a deposit to hold your reservation. Failure to cancel the reservation 48 hours prior to your scheduled reservation will forfeit your deposit.