Returns & Cancellations
Kivelstadt Cellars requires the return of the original bottle for replacement. By law, Kivelstadt Cellars cannot accept returns of alcoholic beverages unless the product is corked or flawed. Kivelstadt Cellars is also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment or wine that was ordered in error. Please send an email to [email protected] to arrange the return or replacement of the corked or flawed products.
Once the wine is received Kivelstadt Cellars will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact [email protected] for return instructions.
A reshipping fee will be applied to all canceled, refunded orders, or returned. This fee is 150% of the cost of re-shipping.
Membership: Shipping Orders
Kivelstadt Membership wine order recipients are responsible for inputting the correct delivery address and being available to sign for the shipped package. The shipping carrier will attempt to deliver your package three times, after the third attempt, it will return to our fulfillment center. Kivelstadt Cellars uses UPS for shipping & fulfillment needs, please contact [email protected] in the event that you desire fulfillment via a different shipping company. For reroute inquiries contact [email protected]. A restocking fee will be applied to any order that fails delivery due to customer error.
Membership: Joined & Cancellation Policy
I verify that I am at least 21 years of age. All cancellations must be given in writing prior to the planned membership processing date. Early cancellations will result in a fee that the credit card on file will be charged.
- I understand that in signing I am committing to retain the Kivelstadt Cellars Membership for a minimum of 2 shipments of 6 or 12 bottles.
- Early Cancellation: For the 6 bottle members the fee is $300 and for 12 bottle members the fee is $600 if you cancel before reaching the 2 shipment requirement.
- I understand that in signing I am committing to retain the Kivelstadt Community Membership for a minimum of 6 monthly charges of $50 or $150 per month.
- Early Cancellation: For the $50 monthly member the fee is $150 and for the $150 monthly member the fee is $450 if you cancel before reaching the minimum of 6 monthly charges.
Membership: Shipping Rates & State Rules
We currently are not able to ship wine to the following states.
We currently have the following shipping options available, please be aware that weather conditions throughout the year may delay your package in transit. Each option has its own shipping rates applied.
Shipping Deals are as follows.
Kivelstadt Industry Members & Non-Kivelstadt Members:
- Standard Shipping Rates are
- 1-5 Bottles is a $30 flat rate
- 6-11 bottles is a $40 flat rate
- 12+ bottles is a $50 flat rate
- Shipping is included on any orders over $400+.
Kivelstadt Cellars or Kivelstadt Community Members:
- Standard Shipping Rates are
- 1-5 Bottles is a $15 flat rate
- 6-11 bottles is a $20 flat rate
- 12+ bottles are included
Once your wine order has been processed, we will send it to our fulfillment team to be shipped out. You will receive an email once it has shipped with the details of the wine order and the tracking number. You will also receive an email once your package has been delivered. If you have any questions about your wine order, please email [email protected].